FAQs

FAQs2018-08-06T19:18:17+00:00

Here are some things to know prior to and during your stay! If you have any questions not addressed on our FAQ page, please feel free to give us a call at 971.267.2130. We look forward to welcoming you soon!

What are your check-in and check-out times?2018-08-06T18:01:34+00:00

Check-in is at 4:00 pm and check-out is at 11:00 am.

Is early check-in available?2018-08-06T18:54:26+00:00

Early check-in is available on a request basis. Please contact us at 971.267.2130 to check availability.

Is late check-out available?2018-08-06T18:54:57+00:00

Late check-out is available on a request basis for an extra fee. Please contact us at 971.267.2130 for availability and rates.

What is your Cancellation Policy?2018-08-06T18:55:26+00:00

Cancellations must be made by 4 pm, 5 days prior to arrival for a full refund. Reservations not canceled within 5 days of arrival will be subject to a fee equivalent to one night’s trailer rate plus tax.

What taxes and fees apply to my reservation?2018-08-06T18:56:56+00:00

In addition to your trailer rate, the following taxes and fees are added to your reservation: 1.8% state lodging tax, 8.5% local city tax, and a $25 one time cleaning fee.

We also require a $50 per day authorization for your reservation upon check-in. This is to cover the cost of any potential incidentals or damages to the trailer during your stay. If no incidentals are charged to the trailer, this authorization will be released.

What is your Pet Policy?2018-08-06T18:57:22+00:00

A maximum of two dogs are permitted per pet-friendly Shasta trailer. The weight of a single dog may not exceed 50 lbs and the combined weight of two dogs may not exceed 50 lbs. There is a non-refundable pet cleaning fee of $75 per stay due upon check-in. Service animals, as defined by the ADA, are exempt from this fee.

Are there ADA trailers available?2018-08-06T22:25:52+00:00

Due to the nature of the vintage trailers, we do not offer ADA accommodations.

Do you have any smoking trailers?2018-08-06T18:58:38+00:00

All of our trailers are smoke-free accommodations. Anyone identified as smoking in the trailers will be charged a $250 fee.

Where can I park?2018-08-06T18:59:35+00:00

We offer parking for one vehicle at each trailer site. Additional parking is not available at this time.

Where can I find the complimentary cruiser bikes during my stay?2018-10-30T22:13:49+00:00

There are two cruiser bikes located at each trailer site for use during your stay (seasonal based on weather).  For your safety, please note that the bikes are not permitted near the highway. They must remain within or just adjacent to the resort at all times. For any questions regarding bike use, please feel free to reach out to us at 971.267.2130.

Do the trailers have heating and air?2018-08-06T19:01:09+00:00

All of our trailers have an air conditioning roof unit for cooling and an electric fireplace for heating. Larger trailers have additional electronic fireplaces to expand heat circulation.

When is your pool area open and what are your pool hours?2018-08-06T19:01:36+00:00

Our pool area is open seasonally, from June 1 – October 1, weather permitting. Pool hours are from 10 am – 10 pm. For the safety of our guests, glass is not allowed in this area.

What are your Fireside hours?2018-08-06T19:03:14+00:00

Our Fireside area is open year-round, weather permitting. The fire pits, music, and lights are turned off no later than 10 pm. For the safety of our guests, glass is not allowed in this area.

Do the trailers have stoves?2018-08-06T19:03:44+00:00

Although some of our restored vintages trailers have their original stoves still in place, for safety purposes, we are required to disable all propane within the trailers. For your convenience, each trailer comes complete with an outdoor grill, grilling tools, and foil.

Do you have additional bathroom facilities?2018-08-06T19:05:44+00:00

Most trailers have showers and water heaters that hold six gallons of water. For longer hot showers, all guests are welcome to use our bathroom facilities which are located adjacent to the pool area.

Do you have a Lost & Found?2018-08-06T19:06:05+00:00

Anything lost or left behind will be taken to either our General Store or housekeeping department and held for a limited amount of time. Please contact us at 971.267.2130 if you lost or left behind something during your visit.

What transportation services are available in the area?2018-08-06T19:15:22+00:00

Supercab is a trusted local taxi service – to request a ride, please contact them at 503.714.4224. At this time, there is limited Uber service in the area.

For wine tasting transportation recommendations, please contact us at 971.267.2130 and we’ll be more than happy to suggest something based on your needs.